FAQs
Keratin is a solution that douses the hair in chemicals and protein in order for it to go straight or smooth with the assistance of heat memory.
Innovatis Luxury Caviar Collagen is a non-chemical service that does not straighten the hair when direct heat is applied.
The Luxury Caviar treatment can be performed on keratin treated hair however a non sulphate shampoo is to be used in the cleansing process. It may not last the full duration of 3-4 weeks due to the restriction of use of non collagen and caviar after care.
Depending on the general maintenance of the individual it may only last 1-2 weeks. Half the life time and full potential with appropriate aftercare.
Luxury Caviar is a hydra nutritive treatment consisting of concentrated cosmetic grade collagen and caviar oil that is sealed into the hair with a hot iron after being rinsed out with cold water. The mixing ratio and method is adjusted according to each individual depending of the extent of their damage. It is not an average treatment squeezed from a tube. It goes beyond the duration from your salon visit to the next wash you have at home. It lasts 3-4 weeks in between your washes.
Luxury Caviar only processes for 15minutes.
The whole service of application and finishing the hair will take half an hour.
Although at present we are only distributing in Australia, we will always do our best to deliver for our customers, present & future! so feel free to email us at info@innovatis.com.au to see whether we can assist you with ordering from overseas.
Click the link here to find out where innovative products are stocked.
First check to see whether you currently hold a trade account. If you do not have a trade account yet feel free to apply here.
Once you have an approved account you will be given access to your trade discount. You can ensure that this is applied to your order by first logging into your account using the email and password you selected before adding your products to cart. This will then check out with your discount already applied. Should you have any issues with this process we are here to help feel free to email us at info@innovatis.com.au and we will be happy to assist you.
Provided that your order has not been packed and dispatched, we may be able to make adjustments to your order, and will always do our best to accommodate you where possible! please email us on info@innovatis.com.au as soon as you can and one of our customer service team will do their best to assist you.
As salon stockists are independent, any purchased items from one of our salon partners will first have to go back to your original salon of purchase. From there they will decide whether to initiate the return in-house, or choose to engage with Innovatis Head Office.
Any item purchased can be returned for exchange or refund within 30 days provided they are unopened, unused and in saleable condition to the below address:
Attn: Returns & Exchanges
Innovatis Haircare
** Enter address here***
Please include within the parcel your order number and the items included.
Should you suspect your item is faulty, please contact info@innovatis.com.au as soon as possible, with your name, order number and a description of the fault, so we can assess the issue and ensure that it is rectified as early as possible.
All change of mind purchases are eligible for refund within 30 days of purchase provided they are unused, unopened and in saleable condition. to the below address:
Attn: Returns & Exchanges
Innovatis Haircare
** Enter address here***
Please include within the parcel your order number and the items included.
First off, we apologise that you have not had the experience with Innovatis that we strive to give every one of our customers! We list all our ingredients transparently on each product page so that if you are aware of any that specifically contain a known allergen to you specifically. We do this to ensure that you can make informed purchases around your individual sensitivities. However, we understand that reactions from time to time and should this be the case for you please email info@innovatis.com.au with your full name, address, order number and the product that you have reacted to, along with a few details on the reaction that you have had, and we will come back to you as soon as possible to ensure that the correct steps are taken.
Unfortunately, none of our Innovatis treatments are available for public purchase. This is because each of the treatments is highly prescriptive and requires a hair professional to assess your hair and prescribe the correct treatment for your hair type. This is to not only protect the health & longevity of your care but also the satisfaction of your results. You can find a list of the salons that stock our treatment range here, if you would like to book in for a treatment with your local innovative stockist.
